Refund policy

No Refunds or Returns
All pet portraits are custom-made based on your photos, size, and design requests. Each artwork is uniquely created and cannot be resold. Therefore, we do not accept refunds, returns, or order cancellations once payment is confirmed.

Reason for Policy

Custom Nature: Your order immediately enters our production process (hand-drawn by artists, materials purchased), making it impossible to resell the finished piece.